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Return Policy

Return and Exchange Policy

We at Buy Jackets Online can understand the hassle one can go through when buying a product online and because we care about our customers and their online experience when shopping, we would like you to get familiar with our return and exchange policy. Please remember that our products are made in-house and are designed with pure leather which means that they cannot be re-designed so we suggest you to read our policy regarding return and exchange carefully so when you are placing your order, you are cautious about do’s and don’ts.

The following points summarize our policy on return and exchange.

·       Please establish contact with us within thirty days for return or exchange of your products after it is delivered.

·       If you have to return the product after it has been delivered to you, you can do so within the next 5 days after the delivery has been completed.

·       Once we receive have received our product you can than order your desired item again.

·       There is no exchange or returned allowed if the customer has ordered something that is not of the correct size or color. It is the responsibility of the customer to make sure that the item that they have ordered is exactly what they intended to buy.

Refund Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@buyjacketsonline with details of the product and the defect. You can send the item you consider defective to. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.